Dattakumar, R.; Jagadeesh, R. - In: Benchmarking: An International Journal 10 (2003) 3, pp. 176-209
Benchmarking is recognised as an essential tool for continuous improvement of quality. A large number of publications … by various authors reflect the interest in this technique. Reviews of literature on benchmarking have been done in the … here. In this paper, the authors have reviewed benchmarking literature in a way that would help researchers, academicians …