Showing 1 - 9 of 9
Persistent link: https://www.econbiz.de/10014806904
Purpose – Governments of many developed and developing countries have designed and implemented various financial reforms to enable the sector to play the role of efficient financial intermediation, thereby helping to bolster economic growth and development. The purpose of this paper is to...
Persistent link: https://www.econbiz.de/10014870201
Purpose – There is an emerging consensus that systemically important banks should face stricter regulations and … individual banks. The purpose of this paper is to review the proposed measures of systemic importance from the research community … banks, and to evaluate how useful proposed measures of the systemic importance of financial institutions will be to …
Persistent link: https://www.econbiz.de/10014870202
This paper reports the performance measurement practices of four Japanese banks. The research is a field study informed … of non‐financial performance measurement systems in the banks studied. The results indicate that several institutional … forces influenced the banks to implement a particular performance measurement system. Of these, economic constraints appeared …
Persistent link: https://www.econbiz.de/10014640920
Purpose – To highlight ways of improving staff attitudes to ethnic‐minority clients. Design/methodology/approach – The briefing is prepared by an independent writer who adds his own impartial comment and tries to place the article in context. Findings – Gillert and Chuzischvili's article...
Persistent link: https://www.econbiz.de/10014752033
Persistent link: https://www.econbiz.de/10014760500
Purpose – The purpose of this paper is to analyze recent findings in the research on bankers' lending decision making, to merge relevant findings in psychology and economics and create a comprehensive review of the literature. Design/methodology/approach – The authors used a systematic...
Persistent link: https://www.econbiz.de/10014940266
”, the “pro‐technology” segment, and the “cost conscious” segment. Gives some ideas on how banks could address the needs of …
Persistent link: https://www.econbiz.de/10014946523
Concerned with modelling the impact of customer‐employee relationships on customer retention rates in a major UK retail bank. Reveals that employee and customer perceptions of service quality are related to customer retention rates and that employee and customer perceptions of service quality...
Persistent link: https://www.econbiz.de/10014933823