There's no doubt that the information industry is the world's fastest growing: not only micros, software, workstations and databases but magazines, news‐letter books, every form of printed and televised message. Desktop publishing threatens another surge forward. Technological revolutions...

I still have an affiliation to BSI, but my current prime role is with a new organisation called Resource which is half‐way between the British Government and BSI, with an express role to improve the influence of the UK through co‐operative projects with overseas countries. So, the sort of...

Robert Heller, author of The Fate of IBM , in discussion with Bruce Lloyd (Head of Strategic and International Management, South Bank University). Heller argues that at the core of IBM′s problem was a gap between its management perceptions, driven by its historic success, and the reality of...