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Setting benchmarks and evaluating balanced scorecards with data envelopment analysis

Rickards, Robert C. - In: Benchmarking: An International Journal 10 (2003) 3, pp. 226-245

Balanced scorecards are having a major impact on executives’ strategic decision making by encouraging their use of future‐oriented, non‐monetary success indicators. This article explains how to create a balanced scorecard with a reasonable number of indicators, set appropriate benchmarks...

Persistent link: https://www.econbiz.de/10014683208

Key performance indicators: Primary drivers of information systems design

Barkley, Larry - In: Journal of Corporate Real Estate 3 (2001) 2, pp. 161-171

As the demand for enterprise‐wide performance measurement of corporate real estate portfolios and service providers ever increases, the number of tools available to executives which claim to facilitate this has also grown. Starting by developing an understanding of key business drivers, this...

Persistent link: https://www.econbiz.de/10014851722

Financial performance measurement: not a total solution

Barker, R.C. - In: Management Decision 33 (1995) 2, pp. 31-39

manufacturing chain. This provides a means of benchmarking organizational performance irrespective of market‐related profit margin … benchmarking against world‐class standards. The methods could also be used to aid company share evaluation since the relative …

Persistent link: https://www.econbiz.de/10014933667

Cracking the landlord and capital markets code

Houston, Robert - In: Journal of Corporate Real Estate 7 (2005) 1, pp. 49-54

they apply also in other countries: ‐ Know what space you have and ensure its efficient use. Benchmarking is a useful …

Persistent link: https://www.econbiz.de/10014851828

A review of UK public sector real estate asset management

White, Alan D. - In: Journal of Corporate Real Estate 13 (2011) 1, pp. 6-15

Purpose – The purpose of this paper is to outline the development of public sector real estate asset management in the UK from the 1980s to the present day. Design/methodology/approach – The paper is a narrative based upon a chronology of a selection of the reports, studies and research of...

Persistent link: https://www.econbiz.de/10014851920

Old wine in new bottles: Benchmarking for best practice within public relations

Turnbull, Noel; Ramma, Lelde - In: Journal of Communication Management 1 (1997) 3, pp. 262-271

There is increasing discussion within the communication industry about benchmarking and best practice. The concepts … studies — the extent to which benchmarking and best practice are relevant to communication; benchmarking methodologies; and …, the extent to which current benchmarking practices are genuinely innovative. The case studies explore best practice in …

Persistent link: https://www.econbiz.de/10014851002

Benchmarking internal communication

Phelps, Richard - In: Journal of Communication Management 1 (1997) 4, pp. 388-398

The paper considers benchmarking internal communication. It starts by briefly describing benchmarking methods — metric … and qualitative benchmarking — together with the objectives behind such a programme. It goes on to discuss an IC … benchmarking club which has been launched recently. Details of the sample questions asked of organisations participating in the …

Persistent link: https://www.econbiz.de/10014851015

Benchmarking service quality performance at business‐to‐business and business‐to‐consumer call centers

Miciak, Alan; Desmarais, Mike - In: Journal of Business & Industrial Marketing 16 (2001) 5, pp. 340-353

Service quality performance is benchmarked at business‐to‐business and business‐to‐consumer call centers. Differences between call center types are observed including characteristics of operation, customer ratings of service quality performance, and employee ratings of workplace issues....

Persistent link: https://www.econbiz.de/10014842644

Evaluating best value through clustered benchmarking in UK local government: building control services

McAdam, Rodney; O’Neill, Liam - In: International Journal of Public Sector Management 15 (2002) 6, pp. 438-457

benchmarking approach. The mainly qualitative research involves applying a strategic benchmarking approach to the 26 units or … facilitate the process a benchmarking measurement framework for building control was developed. The results indicate that the …

Persistent link: https://www.econbiz.de/10014798722

Characteristics, benefits and shortcomings of four major quality awards

Ghobadian, Abby; Seng Woo, Hong - In: International Journal of Quality & Reliability Management 13 (1996) 2, pp. 10-44

In an increasingly global and competitive environment, an organization’s long‐term survival may depend on improved quality, productivity and customer service. The pressing need to improve competitiveness has resulted in a number of transnational and national quality awards. In broad terms,...

Persistent link: https://www.econbiz.de/10014801047

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