The work of Scott, Bruce and Cooper on small firm growth and development is reviewed. It is shown that by adapting exponential smoothing forecasting procedures it is possible to monitor the commercial health of a small firm. This is achieved by ‘tracking’ key indicators and producing an...

In 2004, BT Retail Online enlisted the help of coaching consultants Trinity Horne, to identify methods of improving and optimizing its performance management framework. Ian Brumwell and Paul Reynolds of Trinity Horne explain how implementing a MasterCoach program with management development...

To assess the short‐term effectiveness of the Shell Technology Enterprise Programme (STEP), students and “host” employers who participated in the programme in 1994 were interviewed prior to and 12 months after completing the programme. The short‐term benefits of the programme for...