How coaching cuts costs and saves time at BT Retail: Improving overall performance through coaching sessions

In 2004, BT Retail Online enlisted the help of coaching consultants Trinity Horne, to identify methods of improving and optimizing its performance management framework. Ian Brumwell and Paul Reynolds of Trinity Horne explain how implementing a MasterCoach program with management development workshops significantly benefited the business.

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Year of publication:	2006
Authors:	Brumwell, Ian ; Reynolds, Paul
Published in:	Strategic HR Review. - Emerald Group Publishing Limited, ISSN 1758-8537, ZDB-ID 2094427-5. - Vol. 5.2006, 5, p. 20-23
Publisher:	Emerald Group Publishing Limited
Subject:	HR \| Coaching \| Performance management

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Type of publication:	Article
Type of publication (narrower categories):	review-article
Language:	English
Other identifiers:	10.1108/14754390680000907 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015014951