Xiao, Hong; Proverbs, David - In: International Journal of Quality & Reliability Management 19 (2002) 6, pp. 672-687
the USA, contractor quality performance is evaluated and compared. It is found that Japanese contractors complete their … (based on quality performance). The somewhat superior performance of Japanese contractors may be attributed to their deep …‐rooted quality consciousness, closer working relationships with their subcontractors, and more advanced total quality management …