causation if it is to be effective. This article describes a model of care quality and explores its relevance to abuse within …

Despite long‐standing interest in the quality movement by marketing scholars, marketing managers have not seized … opportunities to provide leadership as the quality movement has centered attention on customer satisfaction. Significant corporate … investments in quality programs suggest that the recent revision of the ISO 9000 standards to focus on collection and use of …

Seeks to compare the quality management practices in three different countries: USA, India and China. For this research … various constructs representing quality management practices and quality results were conceptualized. A questionnaire survey … among the three countries with respect to quality practices.  …

Efficient techniques of information collection and analysis are essential to all quality and productivity improvement … studies. Most established concepts of quality control are passive in nature, intended more for the maintenance of the status …

the USA, contractor quality performance is evaluated and compared. It is found that Japanese contractors complete their … (based on quality performance). The somewhat superior performance of Japanese contractors may be attributed to their deep …‐rooted quality consciousness, closer working relationships with their subcontractors, and more advanced total quality management …

ISO 9000 standards for quality system management are involving a higher and higher number of enterprises and …

Purpose – This paper aims to present a survey of published literature about various quality costing approaches and … reports of their success in order to provide a better understanding of cost of quality (CoQ) methods. Design …/methodology/approach – The paper's approach is a literature review and discussion of the issues surrounding quality costing approaches. Findings …

result in waste or customer dissatisfaction. Describes the use of a quality simulation technique to generate cost data … related to manufacturing quality performance and inspection strategies. Reviews underlying ideas concerning quality … characteristics, process capability and quality performance measures and describes the simulation assumptions and technique. Presents …