Pannirselvam, Gertrude P.; Ferguson, Lisa A. - In: International Journal of Quality & Reliability Management 18 (2001) 1, pp. 14-37
present the underlying relationships between the various quality management constructs and between quality management and … organization performance. This research uses data from the Arizona Governor’s Quality Award, which is based on the MBNQA, to study … systems constructs, except for strategic quality planning and information management, which was not tested in the model. The …