for the failure of measurement systems – namely poor design and difficulty of implementation. Considers the measurement … implementation failure – political, infrastructural and focus and details of each of these. Suggests that the challenge for the … twenty‐first century is how to extract maximum value from our performance measurement data.  …

present the underlying relationships between the various quality management constructs and between quality management and … organization performance. This research uses data from the Arizona Governor’s Quality Award, which is based on the MBNQA, to study … systems constructs, except for strategic quality planning and information management, which was not tested in the model. The …

, measurement, and management of intellectual capital. It discusses the forces driving the concern about intellectual capital and …

1996‐2000. Second, investigates the relationship between intellectual capital performance and the extent of intellectual … not indicate a systematic relationship between intellectual capital performance and the quantity of disclosure during the … survey period. Results, however, suggest that if intellectual capital performance is too high the amount of disclosure is …

Drucker introduced management by objectives (MBO) in the late 1950s. Kaplan and Norton introduced the Balanced … Scorecard in the early 1990s. MBO and the Balanced Scorecard are management systems that align tangible objectives with an … organisation’s vision. This article compares and contrasts the two management systems. The examination concludes that the …

, against which performance is then monitored and published. To provide further feedback, a management and an executive …The ability to define and measure standards of performance and the quality of service is crucial to the effectiveness …

Performance improvement is high on the agenda of many companies around the world and with the growing number of … small number of categories of key performance metrics to focus on. Here, they are examined from a critical perspective with … match between a company and a performance measurement framework and that further research should concentrate on how to …