Total Quality Management (TQM) has achieved some success as a philosophy of management in manufacturing industry. The …

approach to quality, as embodied in Malcolm Baldrige Quality award criteria. To accomplish this, a questionnaire was developed … criteria to define the position of the company in their strategic quality approach. This questionnaire was then sent to 1000 … members of the American Society for Quality. A total of 219 usable responses were received and analyzed. The results indicate …

/methodology/approach – A ProQuest search of articles is done mentioning “Deming” and “quality” or “legacy” in the title published between 1994 …‐side management. Practical implications – Deming's ideas have furthered not only quality management but have also touched areas in the …

Purpose – This paper aims to review the higher education system in India and to examine the challenges and … – The higher education system in India is long established, has many strengths and has significant potential for growth … education sector in India, this paper addresses issues related to growth and the challenges and opportunities for cross border …

causation if it is to be effective. This article describes a model of care quality and explores its relevance to abuse within …

Despite long‐standing interest in the quality movement by marketing scholars, marketing managers have not seized … opportunities to provide leadership as the quality movement has centered attention on customer satisfaction. Significant corporate … investments in quality programs suggest that the recent revision of the ISO 9000 standards to focus on collection and use of …

Seeks to compare the quality management practices in three different countries: USA, India and China. For this research … various constructs representing quality management practices and quality results were conceptualized. A questionnaire survey … final questionnaire was used to collect data in the USA, India, and China. Analysis of variance was used to analyse the data …

Efficient techniques of information collection and analysis are essential to all quality and productivity improvement … studies. Most established concepts of quality control are passive in nature, intended more for the maintenance of the status …

the USA, contractor quality performance is evaluated and compared. It is found that Japanese contractors complete their … (based on quality performance). The somewhat superior performance of Japanese contractors may be attributed to their deep …‐rooted quality consciousness, closer working relationships with their subcontractors, and more advanced total quality management …

ISO 9000 standards for quality system management are involving a higher and higher number of enterprises and …