Chapman, Ross L.; O’Mara, Charles Edward; Ronchi, Stefano - In: Measuring Business Excellence 5 (2001) 3, pp. 16-23
This paper discusses results from an international study of continuous improvement in product innovation. The empirical … research is based upon a theoretical model of continuous product innovation (CPI) that identifies contingencies, behaviours …, levers and performances relevant to improving product innovation processes. As successful knowledge management is widely …