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Glenny, Tom - In: The TQM Magazine 6 (1994) 4, pp. 15-17

When managing a total quality programme every practitioner needs to generate and maintain momentum and progress. When progress is suddenly halted, the true reasons why are not always immediately clear. Excuses can be too easily formulated and the wrong reasons identified for what may well be a...

Persistent link: https://www.econbiz.de/10015033357

Service Is Different

Macdonald, John - In: The TQM Magazine 6 (1994) 1, pp. 5-7

Argues that successful implementation of TQM in service organizations requires an understanding of the intrinsic … revolution and, to succeed, service organizations will have to implement and use the tools of TQM in their own way. …

Persistent link: https://www.econbiz.de/10015033319

Quality Management : A Bitter Pill to Swallow or a Panacea for our Pains ?

Mackowski, Steven John - In: The TQM Magazine 6 (1994) 5, pp. 5-6

The implementation of quality management is not proceeding quickly enough. Proposes that the delay is caused by …

Persistent link: https://www.econbiz.de/10015033379

A review of customer relationship management: successes, advances, pitfalls and futures

Nguyen, Bang; Mutum, Dilip S. - In: Business Process Management Journal 18 (2012) 3, pp. 400-419

‐win relationships are fundamental to successful implementation. However, the danger of implementing CRM in such a way as to lead …

Persistent link: https://www.econbiz.de/10014687937

Corporate communication in the management of innovation and change

Hargie, Colin; Tourish, Dennis - In: Corporate Communications: An International Journal 1 (1996) 2, pp. 3-11

Organizations seek to innovate in order to improve their effectiveness. There is, however, some confusion about what the concept of innovation actually refers to and what is involved in the process of innovation. Attempts to clarify the meaning and nature of organizational innovation and...

Persistent link: https://www.econbiz.de/10014692368

The changing role of internal communication in tomorrow's company

Smythe, John - In: Corporate Communications: An International Journal 2 (1997) 1, pp. 4-7

, facilitator of re‐visioning and openness, and communication planner. Concludes that communication is vital for future success. …

Persistent link: https://www.econbiz.de/10014692372

Getting into the Act: Who Decides about Corporate Strategy

Miller, Susan - In: Executive Development 7 (1994) 3, pp. 24-26

Discusses the nature of strategic decision making in organizations. Explores the process of implementation and poses … questions about how to evaluate decision success. Discusses links between decisions and corporate strategies and emphasizes the …

Persistent link: https://www.econbiz.de/10014719774

Success and failure of 50 innovation projects in Dutch companies

Cozijnsen, Anton J.; Vrakking, Willem J.; van IJzerloo, … - In: European Journal of Innovation Management 3 (2000) 3, pp. 150-159

that succeed and those that fail? In short, what are the factors that lead to success, and which factors lead to failure in …

Persistent link: https://www.econbiz.de/10014720987

Do You Have the Personality to Be a Leader? : The Importance of Personality Dimensions for Successful Managers and Leaders

Kinder, Andrew; Robertson, Ivan T. - In: Leadership & Organization Development Journal 15 (1994) 1, pp. 3-12

Explores the practical implications and the psychological meaning of the links between specific job competences and personality variables using biographical material from the lives of famous people such as Anita Roddick, Sir John Harvey‐Jones, Lord Shaftesbury and Mikhail Gorbachev. Uses...

Persistent link: https://www.econbiz.de/10014923523

Building a Learning Culture — A Management Development Programme in the Antipodes

Dakin, Stephen; Gough, Harcourt - In: Journal of Management Development 5 (1986) 1, pp. 3-14

their success. Such a programme must be easy to administer and should keep concurrent assessment to the minimum. Reasons for …

Persistent link: https://www.econbiz.de/10014883470