philosophies of modern quality management. Design/methodology/approach – The approach taken was to form a panel of leading … academics and practitioners who are familiar with both the Six Sigma and Total Quality Management (TQM) topics. Findings – The … and academics to understand the critical differences between these two powerful approaches to quality management.  …

methodologies. Findings – Although both methodologies are focused on process and quality improvement, Lean is formalisation and …

Purpose – The purpose of this paper is to provide quality professionals of tomorrow with ten commandments of quality …, researcher, consultant and a practitioner in the field of quality management (QM). Findings – The ten commandments of quality in … my perspective include: leadership for quality, customer advocacy, emphasis on teaching applied statistical methods to …

team in the HE sector makes the deployment a total failure. The difficulty of defining and measuring quality in a HE …

across the globe, with a median experience of 10 years as a quality professional with expertise in the field of both Lean and …

brought pressure to bear on Sub‐Saharan African (SSA) industries to be more competitive both in price and quality to succeed … implementing total quality management (TQM) in private and state‐owned organizations in SSA would strengthen their export … development in the region. Further, it suggests that, for these quality improvement methods to be successfully implemented and …