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Evaluating consumer perceptions of government services quality
Nasif, Nese; Sheng, Xiaojing; Chilsen, Joel - In: Services marketing quarterly 41 (2020) 2, pp. 145-162
Persistent link: https://www.econbiz.de/10012256935
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Improving service quality, accountability and transparency of local government : the intervening role of information technology governance
Sofyani, Hafiez; Riyadh, Hosam Alden; Fahlevi, Heru - In: Cogent business & management 7 (2020) 1, pp. 1-20
This study aims to examine the perception of government employees about the association of the culture of compliance in information technology (IT) on the service quality, accountability, and transparency through effective IT governance (ITG) as an intervening variable. This study was carried...
Persistent link: https://www.econbiz.de/10012625031
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Service quality parameters for mobile government services in India
Chanana, Lovneesh; Agrawal, Rajat; Punia, Devendra Kumar - In: Global business review 17 (2016) 1, pp. 136-146
Persistent link: https://www.econbiz.de/10011558006
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The federal Service
Mayers, Lewis - 1922
Persistent link: https://www.econbiz.de/10000408016
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Who profits from public education? : An initial audit of private provision of services to public education
Coulter, Jane - 1995
Persistent link: https://www.econbiz.de/10000954283
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Management of the implementation of the new Commonwealth services delivery arrangements
1997
Persistent link: https://www.econbiz.de/10000979618
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Do tax and expenditure limits provide a free lunch? : Evidence on the link between limits and public sector service quality
Downes, Thomas Andrews; Figlio, David N. - In: National tax journal 52 (1999) 1, pp. 113-128
Persistent link: https://www.econbiz.de/10001371342
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A comparison of performance indicators for training and enterprise councils in the UK
Cubbin, John - In: Annals of public and cooperative economics 67 (1996) 4, pp. 603-632
Persistent link: https://www.econbiz.de/10001214818
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TQM practices in public sector : case of Finnish healthcare organizations
Ajmal, Mian M.; Tuomi, Ville; Helo, Petri T.; Sandhu, … - In: International journal of information systems in the … 8 (2016) 1, pp. 34-45
Persistent link: https://www.econbiz.de/10011434832