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Enhancing customer experience in Canadian hotels

Jayawardena, Chandana; Sukhu, Anupama - In: International journal of services, economics and management 6 (2014) 2, pp. 163-180

Persistent link: https://www.econbiz.de/10010432158

An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers

Tsai, Chen-Tsang; Hsu, Hsuan; Chen, Chia-Chi - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 869-885

Persistent link: https://www.econbiz.de/10012312159

Integrated waste management framework : a business case from hospitality industry

Debnath, Somnath - In: International journal of business excellence 8 (2015) 5, pp. 566-583

Persistent link: https://www.econbiz.de/10011589853

Determinants of female employees job satisfaciton in hotels in Malaysia : an empirical study

Shiva Hashemi; Jamil Jusoh; Azizan Marzuki; Shaian Kiumarsi - In: International journal of services and operations management 31 (2018) 2, pp. 191-206

Persistent link: https://www.econbiz.de/10011978941

Determinants of employee performance in tourism industry : mediating role of engagement and meaningfulness

Anh Chi Phan; Anh Thi Tu Le; Ha Thu Nguyen; Nguyen Hoang - In: International journal of productivity and quality … 38 (2023) 2, pp. 243-269

Persistent link: https://www.econbiz.de/10014313407

Drivers of service productivity in the hospitality industry : a customer perspective

Ha Thu Nguyen; Anh Thi Tu Le; Truong Trong Hoang - In: International journal of productivity and quality … 39 (2023) 4, pp. 464-489

Persistent link: https://www.econbiz.de/10014364110

A comparative examination of the sustainable practices implemented by the hotel industry in Portugal : addressing operational challenges and future needs

Fernandes, José Ferreira; Maguire, Kelly; Santos, … - In: International Journal of Hospitality and Event Management 2 (2022) 3/4, pp. 261-291

Persistent link: https://www.econbiz.de/10014308023

Optimal employment decisions in the hospitality sector under uncertain productivity loss due to catastrophe : a mean-variance utility approach

Mukherjee, Soumyatanu; Padhi, Sidhartha S.; Jayaram, Jayanth - In: International journal of hospitality management 122 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015072271

An approach to define service strategies : the case of an ecotourism hotel in Mexico

Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Persistent link: https://www.econbiz.de/10015066169

Effect of sustainable competitive advantage on business excellence in the hotel industry

Anand, Deepali; Munjal, Alka - In: International journal of business excellence : IJBEX 32 (2024) 4, pp. 545-560

Persistent link: https://www.econbiz.de/10015061396