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Social Intelligence: Beyond IQ - We all know that getting along with people is important to business success. But we're just beginning to understand that this ability represents a...
Albrecht, Karl - In: Training : the magazine of manpower and management … 41 (2004) 12, pp. 26-31
Persistent link: https://www.econbiz.de/10006240369
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Take TIME For Effective Learning - The next time you find it necessary to cook up a training design, just remember to look at your watch.
Albrecht, Karl - In: Training : the magazine of manpower and management … 41 (2004) 7, pp. 38-43
Persistent link: https://www.econbiz.de/10006244891
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Digitizing the customer: the digital moat
Albrecht, Karl - In: Managing service quality : MSQ ; an international journal 13 (2003) 2, pp. 94-96
Persistent link: https://www.econbiz.de/10007160305
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Interprise Services: Many now pay for service they once got free
Albrecht, Karl - In: Executive excellence : the magazine of personal … 13 (1996) 2, pp. 8
Persistent link: https://www.econbiz.de/10007133490
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The Power of Bifocal Vision: Go a step beyond planning by learning the skills required for futuring
Albrecht, Karl - In: Executive excellence : the magazine of personal … 12 (1995) 11, pp. 18-19
Persistent link: https://www.econbiz.de/10007136285
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Customer Value: Arrogance blocks us from knowing our customers
Albrecht, Karl - In: Executive excellence : the magazine of personal … 11 (1994) 9, pp. 14
Persistent link: https://www.econbiz.de/10007141404
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One Size Does Not Fit All - Faster service is not always better service
Albrecht, Karl - In: Executive excellence : the magazine of personal … 10 (1993) 8, pp. 11
Persistent link: https://www.econbiz.de/10007143915
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Dehumanizing the Customer Interface - Don't turn customers over to automated responses
Albrecht, Karl - In: Executive excellence : the magazine of personal … 18 (2001) 11, pp. 18
Persistent link: https://www.econbiz.de/10007111535
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Information Quality - We are past the point of information pollution
Albrecht, Karl - In: Executive excellence : the magazine of personal … 18 (2001) 8, pp. 11
Persistent link: https://www.econbiz.de/10007112787
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Wirtschaftspraxis und Wirtschaftspolitik gestern, heute, morgen
Albrecht, Karl - 1964 - 1. Aufl.
Persistent link: https://www.econbiz.de/10013333637