Virtualization is indispensable for a service-oriented IT infrastructure, and hybrid models are also obvious in research and teaching in order to use cloud environments and on-premises solutions equally. In addition to multi-cloud solutions, internal integration concepts are also important if an...

Purpose: This article seeks to develope framework of multistakeholder value transformation into an business process improvement plan in Higher Education Institutions (HEI).Design/methodology/approach: multistakeholder value and its importance weight are obtained through questionnaires and fuzzy...

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

What is quality? -- The role of people in quality -- The role of monitoring and measuring in making quality decisions -- Business performance improvement -- Quality related legislation and regulation -- New product development -- Supply chain management -- Where do we go from here?

Section I: The Basics - Making Things Better, Faster or More Cost Effective. Chapter 1: What Is Process Improvement? Chapter 2: A Brief History of Lean and Six Sigma. Chapter 3: Agile. Chapter 4: Project Management. Chapter 5: A Deeper Dive: Six Sigma and the DMAIC Model. Section II: The DMAIC...

What is this thing called the theory of constraints? -- What is this thing called lean manufacturing? -- What is this thing called six sigma -- How to integrate lean, six sigma, and the theory of constraints -- A better way to measure a system's success -- Toc's distribution and replenish model...