‐businesses in the industries of craft and rural tourism. Findings – The study finds that non‐financial meters of success that are …

this paper therefore is to provide an analysis of contemporary business improvement tool implementation in UK tourism SMEs … implementation of Human Sigma. Adopting a case study of tourism SMEs, the paper examines attitudes to service quality management in …/value – This paper presents an initial study on the status of Human Sigma implementation in UK tourism SMEs. The service sector is …

companies in the western mountain region of Maine, a region described as underserved by the state departments of tourism and …

The vacation market is segmented based upon the images held by non‐residents of a tourism destination. These images …

business tourism centres were collected via repertory grid analysis from a sample of 25 organisations using business tourism … basis on which to develop a destination's business tourism positioning strategy by providing a framework for selecting …

and a survey in the Norwegian tourism industry. This paper reports the results from the survey consisting of 3 …

. Explores these opportunities within the context of the travel and tourism industry.  …

Draws on the extant literature in the areas of services marketing, sport tourism and service quality to present a range … service quality in a sport‐tourism context. Emphasis is placed on the multidimensional nature of the issues involved. Generic … service and quality concepts and models are tailored to sport tourism through a range of examples. More in‐depth illustrations …

were then tested in one higher education organisation ( n = 205) and in the tourism and hospitality industry with …