In many ways the British retail sector is currently going through a more colourful and dynamic phase than we have seen for some time. Innovators abound, especially in areas such as leisure, sports goods, toys; fashion innovation is a whole story in itself. Diversification continues apace:...

With increased competition and a radically changing retail environment, the quality and effectiveness of managers in retailing is assuming ever greater importance. Management development programmes play a significant part in this, not least at the new Institute of Retail Management at Templeton...

Two years ago David Walters carried out his well publicised “Delphi” study which attempted to establish cause and effect relationships between changes in retailing and developments in physical distribution (RDM, September/October 1973). This article, proceeding logically from the study,...

Examines the provision of trade union training for health and safety representatives in the UK. Bases research on a 1995 European survey of provisions for education and training in health and safety offered by trade unions in eight European countries and allows for some inter‐country...

The literature contains an ongoing debate concerning virtual or boundaryless organisations. This article suggests that virtual/boundaryless organisations are a logical continuation of the development of industrial organisation. We can see three important recurrent management characteristics...

Business operates everywhere in an environment that is both dynamic and challenging: markets have globalised (supply markets and customer markets); technology has become all embracing (this includes product and process technology) and relationships with suppliers, customers and competitors are...

This paper attempts to answer the questions raised in a previous paper by the authors (“Creating value in the ‘new economy”’, Management Decision , Vol. 40 No. 8) which dealt with how business has had to reevaluate the importance of its assets in the “new economy”. The present paper...

Proposes an approach for implementing value‐based management expectations into strategic and operational management activities. Also considers issues concerning marketing and operations management as well as finance. Addresses the scope of business and its planning horizon, and both applies...

The respective roles of marketing and operations management in contributing to effective strategy are considered. This article considers both the technological developments and the changes in management perspectives. Technology has presented management with increased flexibility in the strategic...

The notion of what is meant by “value” is explored and summarised in terms of its involvement in delivering the product/service attributes, considered necessary to create customer satisfaction. Investigates the business system in relation to the value chain, as well as citing the conflicting...