The article focuses upon the concept of self‐service within the service sector. The nature and growth, as well as the present and potential use of self‐service are analysed and explored. Starting with the service industry, several common classification and evaluation schemes are reviewed....

Purpose – The purpose of this paper is to explore the role of self‐serving attributions by service providers in reaction to customers' perceived negative and positive behaviors. Design/methodology/approach – Questionnaires are completed by 398 service providers. Findings – The...

Purpose – The purpose of this paper is to examine the identification and engagement of future inhabitants in planning processes for residential developments using a new “4Ps” participation method, where the 4Ps denote public, private and people are in partnership. This form of...

Purpose – The purpose of this paper is to examine the views held of property insurance by homeowners in Ire‐Akari and Ikeja areas of Lagos State in Nigeria. This is with a view to establishing the factors that are responsible for lack of insurance culture in these areas in particular and...

Purpose – There exists a large volume of literature evaluating the mortgage prepayment risk based on the USA's and other developed countries' experiences. With access to detailed loan‐level data provided by a national mortgage lender in China, the purpose of this paper is to revisit the...

Purpose – The purpose of this paper is to examine current trends in energy efficiency ratings and consider their likely impact on the Australian housing market. Design/methodology/approach – The research is yet to be conducted; however a mixed method is proposed which is grounded on the...

The tremendous economic changes occurring in Korea have created trends of high quality products, mass consumption, an emergence of the younger generation, and competition among firms. This competition also includes foreign firms in the Korean distribution system. To respond to these diversifying...

Purpose – The rapid consumption of new electronic devices has expanded the volume of electronic waste (e-waste) and created a potential threat to the environment. Recycling of e-waste (eCycling) can help stem the proliferation of e-waste and its environmental threat. In order to increase this...

Purpose – Understanding customer value is described as the first Lean principle but there is scant literature on how customer value is defined. The purpose of this paper is to present a model for understanding the product and service elements that a customer values and expects from the supply...

Purpose – The purpose of this study is to examine if an evoke set exists for pleasure travelers based on the past and future travel destinations of their peer groups. Design/methodology/approach – Researchers distributed a questionnaire to university students enrolled in the same program....