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The anatomy of increasing competition : a study of Swedish Telecom's decision makers and their cognitive map
Söderlund, Magnus - 1991
Persistent link: https://www.econbiz.de/10000808109
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Poor and rich customers in the service encounter
Söderlund, Magnus - In: Journal of service management 28 (2017) 2, pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
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Market orientation and the role of customers in decision makers' cognitive maps : an explorative study of causal attribution
Söderlund, Magnus - 1993
Persistent link: https://www.econbiz.de/10000872523
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Advantages and disadvantages of market orientation in the minds of future decision makers in Latvia
Söderlund, Magnus - 1995
Persistent link: https://www.econbiz.de/10000920361
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Myten om den late malajen : en studie om tidsuppfattning i Malaysia
Söderlund, Magnus - 1987
Persistent link: https://www.econbiz.de/10000734180
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Omvärldsmodeller hos beslutsfattare i industriföretag : en studie av Svenska leverantörer till fordonsindustrin
Söderlund, Magnus - 1993
Persistent link: https://www.econbiz.de/10000860676
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Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 53 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
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Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 37 (2017), pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
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The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 43 (2018), pp. 46-53
Persistent link: https://www.econbiz.de/10011883136