This study examines factors influencing the adoption of cashless payment in Malaysia using a well-established unified theory of adoption and use of technology, UTAUT2. A total of 301 completed and usable questionnaires were collected from Malaysian consumers to test the hypotheses. Analysis of a...

This paper summarizes and outlines some interesting issues that arose during a recent workshop on Consumer Behavior and Payment Choice, hosted by the Federal Reserve Bank of Boston's Emerging Payments Research Group (EPRG) on July 25, 2008. Topics addressed are the consumer adoption of new...

What determines the adoption of electronic-payment instruments? Do these instruments impact business outcomes, in particular access to finance? To shed light on these questions, we conducted a Randomized-Controlled-Trial with Kenyan SMEs. Our experiment released barriers to adopt a novel payment...

Problemstellung -- Der Checkout im Handel -- Begriffliche Abgrenzung und Einordnung der Kundenzufriedenheit -- Bisherige Untersuchungen zum Einfluss von Selbstbedienungskassen auf das Konsumentenverhalten -- Verhaltenswissenschaftliche Theorien zur Erklärung der Kundenzufriedenheit mit neuen...