This exploratory research compares how high technology firms use performance management strategies to gain a competitive advantage and, at the same time, investigates the role of human capital. The eight high technology firms selected for study are located in the Okanagan Valley region of...

This exploratory research compares how high technology firms define competitive advantage and use performance management strategies to gain a competitive advantage. The eight high technology firms selected for a larger research study are located in the Okanagan Valley region of British Columbia...