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Effects of personal control on adoption of self‐service technology innovations

Lee, Jungki; Allaway, Arthur - In: Journal of Services Marketing 16 (2002) 6, pp. 553-572

A new literature is emerging around the role of self‐service technologies (SSTs) such as airline ticketing machines, automatic teller machines, and computer‐based shopping services in the strategic offering of service providers. SSTs allow (or force) consumers to help produce their own...

Persistent link: https://www.econbiz.de/10014904954

Efficiency in Service Delivery: Technological or Humanistic Approaches?

Kelley, Scott W. - In: Journal of Services Marketing 3 (1989) 3, pp. 43-50

Explains that efficient service delivery can often present a problem for marketers due to the nature of the services. Summarizes the two general methods already suggested for improving the efficiency of service delivery – technological and humanistic. Discusses managerial guidelines for the...

Persistent link: https://www.econbiz.de/10014905727

Technology perceptions in employees' use of self-directed learning

E. Fleming, David; B. Artis, Andrew; M. Hawes, Jon - In: Journal of Services Marketing 28 (2014) 1, pp. 50-59

-directed learning (SDL) is one way that employees can improve knowledge, but this research area has not examined the role of technology … regression to test hypotheses about the relationships between employee affinity for technology (AFT) and perceived corporate … affinity for technology (PCAFT) on SDL project use in financial services employees, and extends Artis and Harris' conceptual …

Persistent link: https://www.econbiz.de/10014905987

Consumer participation in online product recommendation services: augmenting the technology acceptance model

Sheng, Xiaojing; Zolfagharian, Mohammadali - In: Journal of Services Marketing 28 (2014) 6, pp. 460-470

into the technology acceptance model (TAM). Recent research starts questioning whether consumer participation is a double …

Persistent link: https://www.econbiz.de/10014906061

Open innovation in SMEs: a systematic literature review

Hossain, Mokter; Kauranen, Ilkka - In: Journal of Strategy and Management 9 (2016) 1, pp. 58-73

Purpose – The purpose of this paper is to synthesize the extant literature on open innovation (OI) in small and medium-sized enterprises (SMEs). Design/methodology/approach – An examination of the literature was undertaken to review the studies on open innovation in SMEs. The selected...

Persistent link: https://www.econbiz.de/10014906929

The third‐generation MBA

Carnall, Colin - In: The Learning Organization 2 (1995) 2, pp. 18-27

Examines the changes which appear likely in MBA programmes in the ext decade. Sets out a strategy to deploy an MBA as a global service business. Examines the imperatives towards a competence‐based, quality and personal development‐oriented MBA concerned more about learning process than...

Persistent link: https://www.econbiz.de/10015030477

Creating virtual support for lifelong learning

Sandelands, Eric; Wills, Mathew - In: The Learning Organization 3 (1996) 5, pp. 26-31

collective learning and the ability to apply this learning in practice. Technology is increasingly an enabler in this ongoing …

Persistent link: https://www.econbiz.de/10015030507

Alternative uses of electronic learning systems for enhancing team performance

Alstete, Jeffrey W. - In: Team Performance Management: An International Journal 7 (2001) 3/4, pp. 48-52

Web‐based education and training programs are becoming widely offered at education institutions and companies today. The new electronic learning, or e‐learning, systems employed by these programs may also be used by work teams at organizations for facilitating creative energy in a virtual...

Persistent link: https://www.econbiz.de/10015031081

A natural synergy

Logan, Linda R. - In: Team Performance Management: An International Journal 1 (1995) 1, pp. 12-17

Shows the advantages of balancing and maximizing both the people and technical sides of management philosophy, approaches and skills. The current direction of organization into self‐directed or self‐managed work teams provides an excellent opportunity for integrating the thinking, methods...

Persistent link: https://www.econbiz.de/10015031338

Teams as technology: strengths, weaknesses, and trade-offs in cognitive task performance

Hinsz, Verlin - In: Team Performance Management 21 (2015) 5/6, pp. 218-230

Purpose – This paper aims to assert that teams are a technology used to achieve task goals or social objectives that … know when to apply teams as a technology and how teams can be effectively utilized for cognitive task performance. This …

Persistent link: https://www.econbiz.de/10015031555