This groundbreaking book provides new key insights and opens up an important research agenda. The book develops a new taxonomy of the different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The book contains...

"In Broken, Dr. Paul LeBlanc, president of Southern New Hampshire University, draws on his experience working in one such system-education-to reconnect us to the human facets of serving people. In doing so, he charts a course for rebuilding and reinhabiting better systems across education,...