Zingermans's Best Day--and Its Worst -- How The Deli Came To Life -- A Tour of Zingerman's Deli -- Guiding Principles -- Service on Every Level -- A Community of Businesses -- Mail Order -- The Bakehouse -- Coffee and Candy and Cheese -- What It's Like to Work at Zingerman's -- Teaching Others...

Introduction: The invisible behemoth on Main Street -- My father's grocery store jones -- How the A & P changed the western world -- Growing up -- The visionary Cleveland grocer and the one-stop shop -- "Nea, I think I want to move to Cleveland -- I think I want to work for these grocers" -- How...