Purpose – This paper examines the functioning of performance ratings of the human resources (HR) function of National Health Service (NHS). In particular, it looks at the star ratings system and the response of workplace HR managers to this system. Design/methodology/approach – The paper...

Purpose – To demonstrate how government policy on fires service reform was initially challenged by a stubbornly resistant fire service corporatism but finally dismantled following the 2003 fire service White Paper. Design/methodology/approach – The paper is based on longitudinal case study...

Purpose – The underpinning assumption in the adoption of 360° feedback is that it heightens an individual's self‐awareness by highlighting differences between how participants see themselves and how others see them. This statement implies that awareness motivates development and improves...

Purpose – To examine how an external performance review process introduced as part of the public sector modernisation agenda in England and Wales has impacted on HR service provision and processes in local government and the extent to which it has acted as a catalyst for the development of...

Purpose – To examine the introduction of role‐redesign in the NHS and highlight implications for employment relations. Design/methodology/approach – A 12‐month independent evaluation (2003‐2004) of a role redesign initiative in the NHS is reported. The study followed a developmental,...

Purpose – This paper explores employee experiences concerning job security/insecurity, workload, job satisfaction and employee involvement in the aftermath of Best Value reviews in a local authority. Design/methodology/approach – Using a mix of quantitative and qualitative data collection...

"The need for a skilled, motivated and effective workforce is fundamental to the creation of the built environment across the world. Known in so many places for a tendency to informal and casual working practices, for the sometimes abusive use of migrant labor, for gendered male employment and...

This e-book carries contributions which address the issue of public service reform under Labour. The published papers cover both a broad variety of human resource topics and range of separate public services. Topics covered include the impact of performance indicators on HRM practices in the...