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"Polonia" in Vienna : Polish l...
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Kohlbacher, J.
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Däuber, J.
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Qualität und Zuverlässigkeit : QZ ; Qualitätsmanagement in Industrie und Dienstleistung
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OLC EcoSci
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Däuber, J.
;
Kohlbacher, J.
- In:
Qualität und Zuverlässigkeit : QZ ; …
42
(
1997
)
10
,
pp. 1100-1104
Persistent link: https://www.econbiz.de/10007196747
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Kundenzufriedenheit managen - Customer Satisfaction Management (CSM) als Schlüsselfaktor für enfolgreiches Qualitätsmanagement
Kohlbacher, J.
- In:
Qualität und Zuverlässigkeit : QZ ; …
38
(
1993
)
6
,
pp. 351-352
Persistent link: https://www.econbiz.de/10007219127
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