Purpose – This article proposes examining how small to medium‐sized organisations (SMEs) are responding to the challenge of harnessing enterprise resource planning (ERP) and internet technologies to enhance performance and improve competitiveness and aims to identify the barriers preventing...

Purpose – The purpose of this paper is to investigate how the dynamics of supply chain (SC) relationships impact on manufacturing performance. Design/methodology/approach – A conceptual framework was developed incorporating dimensions of SC relationship dynamics and manufacturing...

Purpose – To investigate the relationship between service practices, service performance, business performance and information technology (IT) sophistication. Design/methodology/approach – A conceptual framework is developed, incorporating dimensions of services practice and service...

Purpose – The purpose of this study is to assess how differences in national culture influence the impact of investments in manufacturing practices on operational performance. The paper addresses the following research question: does national culture affect the efficacy of investments in...