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An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants

Mathe, Kimberly; Slevitch, Lisa - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 1, pp. 29-50

Persistent link: https://www.econbiz.de/10009772556

Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market

Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12

Persistent link: https://www.econbiz.de/10009713929

Elements of pharmacy service and satisfaction : patient versus consumer?

Bonnal, Liliane; Moinier, Xavier - In: The journal of applied business research 30 (2014) 2, pp. 479-488

Persistent link: https://www.econbiz.de/10010353533

Effects of customer gender and mode of dress on service response received in retail establishments

Leigh, James H.; Herndon, Neil C.; Kantak, Donna Massey - In: Journal of marketing channels : ... distribution … 20 (2013) 3/4, pp. 239-259

Persistent link: https://www.econbiz.de/10009792117

The antedecents of re-purchase intentions : the service quality perspective

Perrone, Anthony; Wong, Ho Yin - In: International journal of services, economics and management 5 (2013) 3, pp. 203-221

Persistent link: https://www.econbiz.de/10010255102

An e-commerce customer service robot based on intention recognition model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44

Persistent link: https://www.econbiz.de/10011529142

The effect of inventory level on product availability and sale

Grubor, Aleksandar; Milićević, Nikola; Djokic, Nenad - In: Prague economic papers : a bimonthly journal of … 25 (2016) 2, pp. 221-233

Persistent link: https://www.econbiz.de/10011455623

Artificial intelligence in electronic commerce : basic chatbots and consumer journey

Nichifor, Eliza; Trifan, Adrian; Nechifor, Elena Mihaela - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 87-101

This study aims to empirically cover the impact of the use of artificial intelligence through chatbots on online retail in terms of content implemented in the communication process. The presented research brings a contribution to the specialized literature by analyzing the perceived utility and...

Persistent link: https://www.econbiz.de/10012821256

Does active service intervention drive more complaints on social media? : the roles of service quality and awareness

Sun, Shujing; Gao, Yang; Rui, Huaxia - In: Journal of management information systems : JMIS 38 (2021) 3, pp. 579-611

Persistent link: https://www.econbiz.de/10012804160

Reducing customer-directed deviant behavior : the roles of psychological detachment and supervisory unfairness

Song, Young Ho; Skarlicki, Daniel P.; Shao, Ruodan; … - In: Journal of management 47 (2021) 8, pp. 2008-2036

Persistent link: https://www.econbiz.de/10012626341