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Antecedents and consequences of mobile usability : linking simplicity and interactivity to satisfaction, trust, and brand loyalty
Lee, Dongwon; Moon, Junghoon; Kim, Yong Jin; Yi, Mun Y. - In: Information & management : the internat. journal of … 52 (2015) 3, pp. 295-304
Persistent link: https://www.econbiz.de/10010515272
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Determinants of mobile value-added service continuance : the mediating role of service experience
Wang, Kai - In: Information & management : the internat. journal of … 52 (2015) 3, pp. 261-274
Persistent link: https://www.econbiz.de/10010515285
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Preference and satisfaction level of consumers towards mobile network services
Murali, Regeena J.; Thangavel, N. - In: International journal of economic research 12 (2015) 2, pp. 247-256
Persistent link: https://www.econbiz.de/10011419774
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Challenges faced by banks in providing mobile banking services to the customers
Sobiya, S. L.; Thangavel, N. - In: International journal of economic research 12 (2015) 2, pp. 295-302
Persistent link: https://www.econbiz.de/10011419797
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Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing - In: The journal of business & industrial marketing 30 (2015) 2, pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
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Research of instrument to measure customer perceived service quality of mobile data service
Su, Qian - In: International journal of networking and virtual … 14 (2014) 1/2, pp. 176-196
Persistent link: https://www.econbiz.de/10011282845
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The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun - In: International journal of services and operations management 21 (2015) 2, pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
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What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; Flavián … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
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Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
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Who is (not) convinced to withdraw a contract termination announcement? : A discriminant analysis of mobile communications customers in Germany
Gerpott, Torsten J.; Ahmadi, Nima; Weimar, Daniel - In: Telecommunications policy : the international journal … 39 (2015) 1, pp. 38-52
Persistent link: https://www.econbiz.de/10011336608