The bestselling author of "QBQ!" shows how anyone can use the unlimited potential of accountability to create an outstanding organization. Miller's newest book offers practical ideas for creating a distinguished group with which customers will want to work

Employee motivation at the workplace is one of the main determinants of the workers' productivity, as well as enticing organizational culture, which in turns affects the organizational performance. The usual approach to motivation is based on the concept of the carrot and the stick, which uses...