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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
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Are travel purchases more satisfactory than nontravel experiential purchases and material purchases? : an exploratory study
Fuchs, Galia; Chen, Po-Ju; Pizam, Abraham - In: Tourism analysis : an interdisciplinary tourism & … 20 (2015) 5, pp. 487-497
Persistent link: https://www.econbiz.de/10011412916
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Salaries and wages in the U.S. lodging industry : are they as low as the general perception?
Pizam, Abraham - In: International journal of hospitality management 51 (2015), pp. 157-158
Persistent link: https://www.econbiz.de/10011413960
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Workplace romance in the hospitality industry
Pizam, Abraham - In: International journal of hospitality management 56 (2016), pp. 136-137
Persistent link: https://www.econbiz.de/10011521751
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Is the new practice of "rate my customers" affecting customer behavior?
Pizam, Abraham - In: International journal of hospitality management 54 (2016), pp. 151-152
Persistent link: https://www.econbiz.de/10011474074
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Special issue: hospitality luminaries issue
Pizam, Abraham (ed.) - 2019
Persistent link: https://www.econbiz.de/10011982036
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Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for "luminaries" special issue of International Journal...
Pizam, Abraham; Tasci, Asli DA - In: International journal of hospitality management 76 (2019) 2, pp. 25-37
Persistent link: https://www.econbiz.de/10011982071
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The changing social status of chefs
Pizam, Abraham - In: International journal of hospitality management 59 (2016), pp. 116
Persistent link: https://www.econbiz.de/10011609962
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The Orlando nightclub massacre : why radical Islam hates us?
Pizam, Abraham - In: International journal of hospitality management 57 (2016), pp. 152-153
Persistent link: https://www.econbiz.de/10011581322
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Non-complementary behavior and guest service management
Pizam, Abraham - In: International journal of hospitality management 58 (2016), pp. 117-118
Persistent link: https://www.econbiz.de/10011581406