Wierich, Ralf; Zielke, Stephan - In: European Journal of Marketing 48 (2014) 3/4, pp. 699-721
Purpose – The aim of this paper is to investigate how different design elements of retailer coupons increase the attitudinal loyalty towards retailers. Design/methodology/approach – Three design elements are manipulated in a 2x2x2 experimental design. Data is analysed using structural...