Purpose – This paper summarizes typical pitfalls as they can be observed in larger process modeling projects. Design/methodology/approach – The identified pitfalls have been derived from a series of focus groups and semi‐structured interviews with business process analysts and managers of...

Purpose – This second part of the paper summarizes typical pitfalls as they can be observed in larger process modeling projects. Design/methodology/approach – The identified pitfalls have been derived from a series of focus groups and semi‐structured interviews with business process...

Purpose – The purpose of this paper is to present and discuss results from the first empirical study on the status and the success factors of Six Sigma in the financial services sector. Design/methodology/approach – An empirical study using a comprehensive and tested survey instrument has...

Purpose – The purpose of this paper is to clarify how end‐users' tacit knowledge can be captured and integrated in an overall business process management (BPM) approach. Current approaches to support stakeholders' collaboration in the modelling of business processes envision an egalitarian...

Purpose – The purpose of this paper is to propose a method for identifying business process-relevant contextual information that is likely to impact on the process goal. The ORGANON method describes a semi-structured procedural guide alongside with a set of criteria and a matrix for analyzing...

Purpose In a world of ever-changing corporate environments and reduced product life cycles, most organizations cannot afford anymore to innovate on their own. Hence, they open their innovation processes to incorporate knowledge of external sources and to increase their innovation potential. As...

This book presents concepts and methodologies for the integration of business process management (BPM). It focuses on the managerial and organizational challenges of BPM, such as strategic and cultural alignment, governance and education of BPM stakeholders.

Purpose – This study aims to gain a clearer understanding of digital channel design. The emergence of new technologies has revolutionised the way companies interact and engage with customers. The driver for this research was the suggestion that practitioners feel they do not possess the skills...

Enterprise Resource Planning (ERP) systems nowadays forms the infrastructure of many organisations worldwide. As business operating systems, they support the core business functions ranging from procurement over production, sales to accounting, cost management and human resource management....