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Need for growth, achievement, power and affiliation : determinants of psychological empowerment

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Analysis of competency differences among frontline employees from various service typologies : integrating the perspectives of the organisation and customers

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Fallstudie Akademisches Spin-off : Gründung eines Dienstleistungsunternehmens aus einem Hochschulinstitut: Entwicklungsphasen und Besonderheiten

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Kompetenzbasierte Betrachtung junger wissensintensiver Dienstleister

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Unlocking solution provision competence in knowledge-intensive business service firms

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Die Ermittlung des Bedarfs an sozial-kommunikativen Qualifikationen bei Führungspositionen der Dienstleistungsbranche

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Value Creation on CRM : Evidence of Employee Competence in Serviced Apartments

Nawangwulan, Irma M. - 2019

underlying reasons behind such high growth rates. Relying on the perspective of employee competence and prevailing activities on … province of Jawa Barat, Indonesia.It has become a public knowledge that any potential improvements on employee competence … employee competence has a 73% influence on CRM activities, CRM activities have an 81% influence on BI, CRM activities have a 90 …

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