Analysis of competency differences among frontline employees from various service typologies : integrating the perspectives of the organisation and customers
Year of publication: |
2009
|
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Authors: | Li, Jui-min ; Yang, Jen-shou ; Wu, Hsin-hsi |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 11/12, p. 1763-1778
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Subject: | Dienstleistungssektor | Service industry | Kompetenz | Competence | Verkaufspersonal | Salespeople |
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