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Effective regional planning and management of service facilities operating in a stochastic environment require a solid understanding of the demand processes of the customers being served. This thesis is concerned with the analysis of descriptive and normative models for the distribution of...

"Past research into the determinants of international trade highlighted the importance of the basic spatial gravity model augmented by additional variables representing sources of friction. Studies modeled many sources of friction using various proxies, including indices based on expert judgment...

In many service systems, customers interact with an agent who directs customers to specific service facilities. Each agent, as a decision maker, seeks to allocate his/her customers to the service centers so as to optimize a measure of performance based on the customers' expected waiting time and...

The marketing literature on product warranty and extended warranty has largely focused on their role as segmentation instruments in risk-averse consumer markets. Preserving this insurance rationale, we highlight the role of extended warranty in channel coordination.We derive explicit demand...

Feature overload refers to the phenomenon wherein consumers purchase feature rich products but subsequently don't use all the features. We try to understand why this occurs as an equilibrium outcome. We focus on two aspects of consumer preference: the uncertainty about feature need and the...

Understanding healthcare's digital transformation journey -- The future of digital health -- Creating an agile digital transformation blueprint -- Ensuring strong foundations -- Leveraging maturing and emerging technologies -- Building technology partnerships for success -- Getting digital...