This paper looks at the management of service innovation. In particular, it explores the challenge of public services and argues that there is a need for new approaches to the ways which engage users as more active co-creators within the innovation process. It draws on wider research on radical...

The experience of implementing employee involvement in innovation can be viewed as a bounded opportunity. Whilst long-term strategic benefits could flow from organising participation across the workforce, creating structures that sustain such a culture is highly complex. In effect the...

This book is based on the findings, issues and questions related to an ongoing decade-old research project named the Innovation Lab (<a href="http://www.innovation-lab.org">www.innovation-lab.org</a>). The research project focuses on discontinuous innovation in more than thirteen countries, most of which are European, and provides useful...