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Assessing quality management in China with MBNQA criteria

Lau, R.S.M.; Zhao, Xiande; Xiao, Ming - In: International Journal of Quality & Reliability Management 21 (2004) 7, pp. 699-713

This study reports a recent survey of the current state of quality management implementation and practices in China … further the quality movement in China, quality managers and professionals should take a leading role in promoting contemporary …

Persistent link: https://www.econbiz.de/10014800264

An empirical study of TQM practices in Japanese‐owned manufacturers in China

Miyagawa, Masahiro; Yoshida, Kosaku - In: International Journal of Quality & Reliability Management 22 (2005) 6, pp. 536-553

performance of Japanese‐owned manufacturers in China. Design/methodology/approach – In this study, 200 companies out of the … significantly in Japanese‐owned manufacturers in China. This implies that TQM is an effective method to improve business performance …

Persistent link: https://www.econbiz.de/10014800316

The effects of customer contact on conformance quality and productivity in Chinese service firms

Xu, Kefeng; Jayaram, Jayanth; Xu, Ming - In: International Journal of Quality & Reliability Management 23 (2006) 4, pp. 367-389

influence of such practices on performance. Design/methodology/approach – Using sample data from 249 service firms in China …. Practical implications – Implications of the findings on theory in services and managerial practice in the context of China are …

Persistent link: https://www.econbiz.de/10014800359

Supplier quality management in the Pearl River Delta

Lo, V.H.Y; Sculli, D.; Yeung, A.H.W. - In: International Journal of Quality & Reliability Management 23 (2006) 5, pp. 513-530

quality performance of manufacturing companies operating in the Pearl River Delta (PRD) area of Southern China. Design …/implications – The study is confined to the PRD of Southern China and only examines the interrelationships between the constructs of TQM …

Persistent link: https://www.econbiz.de/10014800367

An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry

Lai, Fujun; Hutchinson, Joe; Li, Dahui; Bai, Changhong - In: International Journal of Quality & Reliability Management 24 (2007) 3, pp. 244-262

SERVQUAL instrument in China's mobile communication setting. Design/methodology/approach – A mail survey was conducted at a … major mobile communications company in mainland China. Instrument reliability and validity were examined. Exploratory and … service quality. Service convenience is an important additional dimension of service quality in China's mobile communications …

Persistent link: https://www.econbiz.de/10014800413

The impacts of quality management practices on business performance

Su, Qin; Li, Zhao; Zhang, Su‐Xian; Liu, Yuan‐Yuan; … - In: International Journal of Quality & Reliability Management 25 (2008) 8, pp. 809-823

‐round questionnaire survey was conducted to 196 manufacturing and service firms in West China, and hypotheses were verified using a … service firms, which partly reflects the actual situation in China and other similar developing countries. …

Persistent link: https://www.econbiz.de/10014800498

The importance of customer focus for organizational performance: a study of Chinese companies

Cai, Shaohan - In: International Journal of Quality & Reliability Management 26 (2009) 4, pp. 369-379

some limitations that provide directions for future research. Data were only collected from China. Therefore, the research …

Persistent link: https://www.econbiz.de/10014800530

The implementation and performance outcomes of ISO 9000 in service organizations

Lee, Peter K.C.; To, W.M.; Yu, Billy T.W. - In: International Journal of Quality & Reliability Management 26 (2009) 7, pp. 646-662

Purpose – The purpose of this paper is to explore the patterns with which ISO 9000:2000 was implemented in service organizations, and to examine the performance outcomes and contextual factors which are associated with different ISO 9000:2000 implementation patterns....

Persistent link: https://www.econbiz.de/10014800546

Perceived service quality in fast‐food restaurants: empirical evidence from China

Qin, Hong; Prybutok, Victor R.; Zhao, Qilan - In: International Journal of Quality & Reliability Management 27 (2010) 4, pp. 424-437

recoverability, and to empirically test and refine the modified SERVPERF instrument using survey data from China. The study aims to … assess the potential antecedents of customer satisfaction in the fast food industry in China. The antecedents include service … customer satisfaction in the fast food industry in mainland China. Design/methodology/approach – A survey was used to evaluate …

Persistent link: https://www.econbiz.de/10014800584

TQM practices of Japanese‐owned manufacturers in the USA and China

Miyagawa, Masahiro; Yoshida, Kosaku - In: International Journal of Quality & Reliability Management 27 (2010) 7, pp. 736-755

from a recent survey conducted in the USA with the authors' previous study done in China. The survey uses the Malcolm …

Persistent link: https://www.econbiz.de/10014800601