"Numerous studies show that people will rise, or fall, to the level where their superiors believe them to be most capable. As a manager, it is up to you to have high expectations for your employees, and to communicate those expectations to them. In Pygmalion in Management, J. Sterling Livingston...

From union renewal to the service labor process -- The making of big-box retail -- The not-so-hidden abode: work organization at Macy's and Target -- Carrots, sticks, and workers: the relations of employment -- Toward a regime of contingent control -- Class consciousness on the sales floor? --...