Argues that because of the many inherent weaknesses of traditional empirical research, generative and case study approaches may be more useful methodologies for conducting research on quality management. Outlines ways in which the generative research model builds conceptual frameworks from the...

Provides two practical examples of Australian quality management studies which have used generative and case study methodologies. Used the generative research strategy to study the quality management practices in the Australian business service industry and finds that not enough players in that...

The aim of this study was to determine whether customer satisfaction can be used as a reliable measure of the performance of the management of a research and development (R&D) department. A study of a research and development department of an Australian manufacturing company was undertaken in...

A survey of 553 Australian companies was conducted for the purpose of determining some of the primary characteristics of organisations actively implementing supply chain management enabling technologies. Three groups of organisations were identified based on the extent to which these...

Purpose The music festival industry is challenged by intense competition and financial exigency. As a result, many festivals have either folded or are currently struggling. Therefore, the purpose of this paper is to show that motivator-hygiene-professional (MHP) strategic capabilities (SCs) are...

Purpose – The purpose of this paper is to explore the effect that the acquisition of a shopping centre by a corporation had on individual retailers in the complex. It examines how imposed directive change impacted on the internal customers, namely the retailers operating within the shopping...

Reports the findings of a study which aimed to identify the strategic capabilities which lead to management consulting success. The study also aimed to find out what management consultants consider to be performance indicators of consulting success and whether these were related to the strategic...

Purpose – The purpose of this paper is to determine the strategic capabilities that are related to success in five disparate Australian industries. Design/methodology/approach – Five studies were conducted using a generative multi‐stage research approach in order to determine the...

This article summarises the findings of a study which canvassed clients’ views of strategic capabilities which lead to management consulting success. The survey was undertaken among 171 executives in the top 500 companies in Australia. The major elements that were investigated were the reasons...