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Operations management for comp...
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Theorie
14
Theory
14
Lieferkette
13
Operations Management
13
Supply chain
13
Supply Chain Management
10
Business process management
9
Prozessmanagement
9
USA
9
Dienstleistungssektor
8
Service industry
8
United States
8
Beziehungsmarketing
5
Dienstleistungsmanagement
5
ERP system
5
ERP-System
5
Production control
5
Production management
5
Produktionsplanung
5
Produktionssteuerung
5
Relationship marketing
5
Service management
5
Dienstleistung
4
Dienstleistungsqualität
4
Management
4
Organisationsentwicklung
4
Product liability
4
Produkthaftung
4
Produktion
4
Produktionskontrolle
4
Service quality
4
Services
4
Customer service
3
Event study
3
Kundenservice
3
Production
3
Production planning
3
Produktgestaltung
3
Produktionsorganisation
3
Produktionswirtschaft
3
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Undetermined
22
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66
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45
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17
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17
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15
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12
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6
Book section
6
Collection of articles of several authors
3
Sammelwerk
3
research-article
3
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2
Accompanied by computer file
1
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1
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1
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1
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1
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1
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1
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1
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Language
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English
70
Undetermined
40
German
1
Author
All
Chase, Richard B.
75
Jacobs, F. Robert
49
Aquilano, Nicholas J.
19
Dasu, Sriram
10
Tansik, David A.
5
Bendoly, Elliot
4
Bowen, David E.
4
Davis, Mark M.
4
Flynn, Barbara Bechler
4
Ni, John Z.
4
Vollmann, Thomas E.
4
Whybark, D. Clay
4
Berry, William L.
3
Roth, Aleda V.
3
Stewart, Douglas M.
3
Voss, Chris
3
Apte, Uday M.
2
Balakrishnan, Jaydeep
2
Cattani, Kyle D.
2
Cook, Lori S.
2
Cummings, Thomas G.
2
Heskett, James L.
2
Kellogg, Deborah L.
2
Robertson, Thomas S.
2
Schoenfelder, Jan
2
Soteriou, Andreas C.
2
Stewart, Doug M.
2
Venkataramanan, Munirpallam A.
2
Zhang, Alex
2
Abdinnour-Helm, Sue
1
Allen, Stuart J.
1
Andy Neely, Professor
1
B. Chase, Richard
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David Earl
1
Bragg, Daniel J.
1
Brock, David L.
1
Brown, Carol V.
1
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MacGraw-Hill Book Co. <New York, NY>
1
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Discussion paper / Graduate School of Business, Indiana University
6
Management Science
6
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
5
Production and operations management : an international journal of the Production and Operations Management Society
5
California management review
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
International Journal of Operations & Production Management
3
Journal of operations management
3
Decision sciences : DS
2
European Journal of Operational Research
2
Global supply chain quality management : product recalls and their impact
2
Harvard-Business-Manager : das Wissen der Besten
2
International Journal of Production Economics
2
International journal of production research
2
Journal of Service Management
2
Journal of service management
2
The McGraw-Hill/Irwin series / Operations and decision sciences
2
The McGraw-Hill/Irwin series in operations and decision sciences
2
Decision line
1
Handbook of service science ; [Vol. 1]
1
Harvard business review : HBR
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
Irwin series in quantitatives analysis for business
1
Irwin/McGraw-Hill series in operations and decision sciences
1
Journal of contemporary business
1
Journal of management : JOM
1
Journal of service research : JSR
1
MIT sloan management review
1
MSU business topics
1
Managing service quality : MSQ ; an international journal
1
Manufacturing & Service Operations Management
1
Marketing management and the Indian economy
1
McGraw-Hill/Irwin series : Operations and decision sciences
1
Operations and decision sciences
1
Operations management ; Vol. 1
1
Operations research
1
Operations research, Management science : OR MS ; the international literature digest
1
Production and inventory management : journal of the American Production and Inventory Control Society, APICS
1
Research handbook on services management
1
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Source
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ECONIS (ZBW)
60
OLC EcoSci
18
USB Cologne (EcoSocSci)
17
RePEc
11
Other ZBW resources
5
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91
A history of research in service operations: What's the big idea?
Chase, Richard B.
;
Apte, Uday M.
- In:
Journal of operations management : publ. quarterly by …
25
(
2007
)
2
,
pp. 375-386
Persistent link: https://www.econbiz.de/10007603383
Saved in:
92
MAKE YOUR SERVICE FAIL-SAFE
Chase, Richard B.
;
Stewart, Douglas M.
- In:
Sloan management review
35
(
1994
)
3
,
pp. 35-44
Persistent link: https://www.econbiz.de/10006338042
Saved in:
93
Wie erlebt der Kunde Ihren Service? - Sollte es noch irgendetwas geben, das wir über perfektes "Dienstleisten" noch nicht wissen? Offensichtlich kann die neuere Verhaltensforschung...
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard-Business-Manager : das Wissen der Besten
23
(
2001
)
6
,
pp. 88-95
Persistent link: https://www.econbiz.de/10007041683
Saved in:
94
It's time to get to first principles in service design
Chase, Richard B.
- In:
Managing service quality : MSQ ; an international journal
14
(
2004
)
2
,
pp. 126-128
Persistent link: https://www.econbiz.de/10007154011
Saved in:
95
The Impact of Human Error on Delivering Service Quality
Stewart, Douglas M.
;
Chase, Richard B.
- In:
Production and operations management : an international …
8
(
1999
)
3
,
pp. 240-263
Persistent link: https://www.econbiz.de/10007184308
Saved in:
96
Introduction to the Special Issue on Service Marketing and Service Operations
Rust, Roland T.
;
Chase, Richard B.
- In:
Production and operations management : an international …
8
(
1999
)
3
,
pp. 207
Persistent link: https://www.econbiz.de/10007184311
Saved in:
97
Linking the customer contact model to service quality
Soteriou, Andreas C.
;
Chase, Richard B.
- In:
Journal of operations management : publ. quarterly by …
16
(
1998
)
4
,
pp. 493
Persistent link: https://www.econbiz.de/10006992708
Saved in:
98
The Mall is My Factory: Reflections of a Service Junkie
Chase, Richard B.
- In:
Production and operations management : an international …
5
(
1996
)
4
,
pp. 298-308
Persistent link: https://www.econbiz.de/10007204830
Saved in:
99
Human issues in service design
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Journal of operations management : publ. quarterly by …
20
(
2002
)
2
,
pp. 159-174
Persistent link: https://www.econbiz.de/10006975030
Saved in:
100
Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation
Voss, Chris
;
Roth, Aleda V.
;
Chase, Richard B.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10008072954
Saved in:
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