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A history of research in service operations: What's the big idea?
Chase, Richard B.; Apte, Uday M. - In: Journal of operations management : publ. quarterly by … 25 (2007) 2, pp. 375-386
Persistent link: https://www.econbiz.de/10007603383
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MAKE YOUR SERVICE FAIL-SAFE
Chase, Richard B.; Stewart, Douglas M. - In: Sloan management review 35 (1994) 3, pp. 35-44
Persistent link: https://www.econbiz.de/10006338042
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Wie erlebt der Kunde Ihren Service? - Sollte es noch irgendetwas geben, das wir über perfektes "Dienstleisten" noch nicht wissen? Offensichtlich kann die neuere Verhaltensforschung...
Chase, Richard B.; Dasu, Sriram - In: Harvard-Business-Manager : das Wissen der Besten 23 (2001) 6, pp. 88-95
Persistent link: https://www.econbiz.de/10007041683
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It's time to get to first principles in service design
Chase, Richard B. - In: Managing service quality : MSQ ; an international journal 14 (2004) 2, pp. 126-128
Persistent link: https://www.econbiz.de/10007154011
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The Impact of Human Error on Delivering Service Quality
Stewart, Douglas M.; Chase, Richard B. - In: Production and operations management : an international … 8 (1999) 3, pp. 240-263
Persistent link: https://www.econbiz.de/10007184308
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Introduction to the Special Issue on Service Marketing and Service Operations
Rust, Roland T.; Chase, Richard B. - In: Production and operations management : an international … 8 (1999) 3, pp. 207
Persistent link: https://www.econbiz.de/10007184311
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Linking the customer contact model to service quality
Soteriou, Andreas C.; Chase, Richard B. - In: Journal of operations management : publ. quarterly by … 16 (1998) 4, pp. 493
Persistent link: https://www.econbiz.de/10006992708
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The Mall is My Factory: Reflections of a Service Junkie
Chase, Richard B. - In: Production and operations management : an international … 5 (1996) 4, pp. 298-308
Persistent link: https://www.econbiz.de/10007204830
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Human issues in service design
Cook, Lori S.; Bowen, David E.; Chase, Richard B.; … - In: Journal of operations management : publ. quarterly by … 20 (2002) 2, pp. 159-174
Persistent link: https://www.econbiz.de/10006975030
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Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation
Voss, Chris; Roth, Aleda V.; Chase, Richard B. - In: Production and operations management : an international … 17 (2008) 3, pp. 247-266
Persistent link: https://www.econbiz.de/10008072954