Purpose – This study attempts to investigate the causal relationships between perceived trust, perceived value, customer satisfaction, and corporate reputation to understand how customer perceptions evolve into customer loyalty in the restaurant sector. Design/methodology/approach – This...

Taiwanese inbound tourism to Australia has experienced a rapid increase in the 1990s. Summarizes this recent growth in Taiwanese tourism and examines a range of issues which must be addressed if growth is to be sustained. Issues addressed include promotion, language training, culinary...

Purpose – This research examines the relationships among transformational/transactional leadership styles (TFLs/TSLs), organizational justice, trust, organizational commitment, and organizational citizenship behaviors (OCBs) in the context of international tourist hotels in Taipei. The purpose...

Purpose – This paper aims to provide suppliers with an important direction in customer relationship management to apply organizational resources to understanding patterns and rules particular to a specific context, since the expertise deployment leads to increasingly effective issue diagnosis...

Purpose – This paper proposes a fully holistic framework of the “Knowledge Management Gap” to demonstrate the management gaps that might occur when implementing the knowledge management system. Design/methodology/approach – The relevant literature is reviewed, and then the concept...