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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi; Mao, Zhenxing; Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Ensuring positive feedback : factors that influence customer satisfaction in the contemporary hospitality industry
Radojevic, Tijana; Stanisic, Nemanja; Stanic, Nenad - In: Tourism management : research, policies, practice 51 (2015), pp. 13-21
Persistent link: https://www.econbiz.de/10011414859
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The develpment of hospital financial accounting in the USA
Flesher, Dale L.; Pridgen, Annette - In: Accounting history review 25 (2015) 3, pp. 201-217
Persistent link: https://www.econbiz.de/10011416826
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Do hospitals react to penalties? : the impact of financial penalties on hospital score reporting behavior
Marier, Allison - In: Journal of economic issues : jei 49 (2015) 1, pp. 227-251
Persistent link: https://www.econbiz.de/10011416921
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Wage differences in the hospitality sector
Casado Díaz, José Manuel; Simón, Hipólito; Chen, … - In: Tourism management : research, policies, practice 52 (2016), pp. 96-109
Persistent link: https://www.econbiz.de/10011418368
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Strategic human resource management of volunteers and the link to hospital patient satisfaction
Rogers, Sean E.; Jiang, Kaifeng; Rogers, Carmen M.; … - In: Nonprofit and voluntary sector quarterly 45 (2016) 2, pp. 409-424
Persistent link: https://www.econbiz.de/10011483499
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Management practices in Australian healthcare : can NSW public hospitals do better?
Agarwal, Renu; Green, Roy; Agarwal, Neeru; Randhawa, … - In: Journal of health organization and management 30 (2016) 3, pp. 331-353
Persistent link: https://www.econbiz.de/10011529370
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Prioritizing lean management practices in public and private hospitals
Hussain, Matloub; Malik, Mohsin - In: Journal of health organization and management 30 (2016) 3, pp. 457-474
Persistent link: https://www.econbiz.de/10011529569