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61
"What sounds beautiful is good?" : how employee vocal attractivness affects customer's evaluation of the voice-to-voice service encounter
Bartsch, Silke
- In:
Aktuelle Forschungsfragen im Dienstleistungsmarketing : …
,
(pp. 45-68)
.
2008
Persistent link: https://www.econbiz.de/10003786981
Saved in:
62
Operator staffing and scheduling for an IT-help call centre
Alfares, Hesham K.
- In:
European journal of industrial engineering : EJIE
1
(
2007
)
4
,
pp. 414-430
Persistent link: https://www.econbiz.de/10003787472
Saved in:
63
An examination of the quality of jobs in the call center industry
Aparicio-Valverde, Mireia
;
Ryan, Gerard
;
Gorjup, María …
- In:
International advances in economic research : IAER ; an …
13
(
2007
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10003787744
Saved in:
64
Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003787798
Saved in:
65
Arbeitnehmerkontrolle im
Call-Center
durch Silent Monitoring und Voice Recording
Jordan, Christopher
;
Bissels, Alexander
;
Löw, Christine
- In:
Betriebs-Berater : BB
63
(
2008
)
48
,
pp. 2626-2631
Persistent link: https://www.econbiz.de/10003777912
Saved in:
66
Call Center - die Brücke zum Reisebüro
Casdorff, Andreas Michael
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 305-318)
.
2000
Persistent link: https://www.econbiz.de/10003778440
Saved in:
67
HRM in business process outsourcing firms operating in India
Budhwar, Pawan S.
- In:
The changing face of people management in India
,
(pp. 135-158)
.
2009
Persistent link: https://www.econbiz.de/10003781598
Saved in:
68
Women, identity and India's call centre industry
Basi, J. K. Tina
-
2009
-
1. publ.
Persistent link: https://www.econbiz.de/10003772511
Saved in:
69
Dial 'B' for Burnout? : The experience of job Burnout in a telephone call centre
Healy, Josh
;
Bramble, Thomas
- In:
Labour & industry : a journal of the social and …
14
(
2003
)
2
,
pp. 39-59
Persistent link: https://www.econbiz.de/10001997842
Saved in:
70
Beiträge des Balanced-Scorecard-Ansatzes zur strategischen Verankerung von E-Learning im Unternehmen
Back, Andrea
;
Leithner, Barbara
- In:
E-Learning : Einsatzkonzepte und Geschäftsmodelle ; …
,
(pp. 81-99)
.
2005
Persistent link: https://www.econbiz.de/10003075573
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