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Purpose – The purpose of this study is to explore the dimensional structure of the SERVQUAL scale within non-western service setting as well as the impact of service quality dimensions on customer satisfaction and loyalty. Design/methodology/approach – A quantitative approach was employed,...
Persistent link: https://www.econbiz.de/10014801758
telecommunication services in Nigeria. The cross-sectional data were examined for internal consistency using Cronbach α internal …
Persistent link: https://www.econbiz.de/10014801847
project delivery process in Nigeria. Design/methodology/approach – Historical data for the study were obtained with respect to … completed public building projects in Ondo state, Nigeria. Practical implications – The results indicate that there is … that rework cost is observed in most projects in Nigeria based on the historical data and should be avoided as much as …
Persistent link: https://www.econbiz.de/10014802364
Nigeria. The study identifies performance factors of a firm that has received hardly any external support and, as a result …
Persistent link: https://www.econbiz.de/10014805181
This paper highlights the position and role of female entrepreneurs in the economic development of Nigeria, In the past …, questionnaire survey and structured interviews with businesswomen in Nigeria. The research result has indicated that the greatest …
Persistent link: https://www.econbiz.de/10014805184
in Nigeria. Design/methodology/approach – Regression analysis was carried out using the Ordinary Least Square method of … spending in Nigeria, the health status of the average Nigerian and the condition of health infrastructure has not improved … Nigeria, thereby reducing the poor‐rich differences in health status.  …
Persistent link: https://www.econbiz.de/10014805519