Service quality, customer satisfaction and loyalty in automobile repair services sector
Year of publication: |
2015
|
---|---|
Authors: | Izogo, Ernest Emeka ; Ogba, Ike-Elechi |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 32.2015, 3, p. 250-269
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Nigeria | Customer satisfaction | Customer loyalty | Service quality | Automobile services sector | Non-western services setting |
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