Similar Search Results - EconBiz

Berkowitz, Eric N.; Kerin, Roger A.; Rudelius, William - 1986

Persistent link: https://www.econbiz.de/10004771299

Berkowitz, Eric N.; Kerin, Roger A.; Rudelius, William - 1989 - 2. ed.

Persistent link: https://www.econbiz.de/10004085943

Where they come from: CEOsin 1952 and 1980

Kerin, Roger A. - In: Business horizons 24 (1981) 6, pp. 66-69

Persistent link: https://www.econbiz.de/10003600181

Reimagining customer service through journey mapping and measurement

Patti, Charles H.; van Dessel, Maria M.; Hartley, Steven W. - In: European Journal of Marketing 54 (2020) 10, pp. 2387-2417

Purpose: How can customer service be so bad in an era when companies collect endless data on customer interactions? The purpose of this paper is to contribute to the important challenge of elevating customer service delivery by providing guidelines for when and how to select optimal measures of...

Persistent link: https://www.econbiz.de/10012275489

Antecedents of retail salesperson performance: A path-analytic perspective

Dubinsky, Alan J.; Hartley, Steven W. - In: Journal of Business Research 14 (1986) 3, pp. 253-268

Persistent link: https://www.econbiz.de/10005474167

A nyugati menedzserképzés adaptálása Kelet-Közép-Európába

Gobeli, David H.; Przybylowski, Krisztof; Rudelius, William - 1998

Persistent link: https://www.econbiz.de/10012582869

Spread of Marketing Innovations in a Service Industry.

Peterson, Robert A; Rudelius, William; Wood, Glenn L - In: The Journal of Business 45 (1972) 4, pp. 485-96

Persistent link: https://www.econbiz.de/10005781703

Customizing management training in Central and Eastern Europe: Mini-shock therapy

Gobeli, David H.; Przybylowski, Krzysztof; Rudelius, William - In: Business Horizons 41 (1998) 3, pp. 61-72

Persistent link: https://www.econbiz.de/10005431513

An introduction to contemporary business

Rudelius, William; Erickson, W. Bruce; Bakula, William J. - 1973

Persistent link: https://www.econbiz.de/10000556693

Ethics in industrial selling : how product and service salespeople compare

Dubinsky, Alan J. - In: Journal of the Academy of Marketing Science 13 (1985) 1, pp. 160-170

Persistent link: https://www.econbiz.de/10001020277

A service of the