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Decentralization and service delivery
Ahmad, Junaid; Devarajan, Shantayanan; Khemani, Stuti; … - In: Handbook of fiscal federalism, (pp. 240-268). 2006
Persistent link: https://www.econbiz.de/10003381913
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Bürgerservice in einer modernen Verwaltung unter Sparzwängen : Einstieg in eine krankmachende Arbeitswelt?
Scholz, Dörte; Tietgens, Martina - In: Psychisch gesund bleiben : betriebliche …, (pp. 145-150). 2010
Persistent link: https://www.econbiz.de/10003985002
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Assessing organizational performance : exploring differences between internal and external measures
Andrews, Rhys; Boyne, George A.; Moon, Myung Jae; … - In: International public management journal 13 (2010) 2, pp. 105-129
Persistent link: https://www.econbiz.de/10003986375
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An analysis of citizen satisfaction with public service delivery in the Sedibeng district municipality of South Africa
Akinboade, Oludele Akinloye; Kinfack, Emilie Chanceline; … - In: International journal of social economics 39 (2012) 3/4, pp. 182-199
Persistent link: https://www.econbiz.de/10009576423
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Urban public finance
Glaeser, Edward L. - 2012
Persistent link: https://www.econbiz.de/10009576488
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Does a type of a commune council matter for the officials' perceptions of public service performance in Poland
Piotrowska, Maria - In: Conference proceedings, september 16 - 17, 2010 / …, (pp. 280-286). 2010
Persistent link: https://www.econbiz.de/10009372815
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How do they do it? Understanding back office efficiency savings made by English councils
Chester Buxton, Rosemund; Radnor, Zoe - In: International journal of public sector management : IJPSM 25 (2012) 2, pp. 118-132
Persistent link: https://www.econbiz.de/10009547216
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Seeking the local state : gender, caste, and the pursuit of public services in post-tsunami India
Kruks-Wisner, Gabrielle - In: World development : the multi-disciplinary … 39 (2011) 7, pp. 1143-1154
Persistent link: https://www.econbiz.de/10009240754
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Public service productivity : how to capture outputs? Aki Jääskeläinen; Antti Lönnqvist
Jääskeläinen, Aki; Lönnqvist, Antti - In: International journal of public sector management : IJPSM 24 (2011) 4, pp. 289-302
Persistent link: https://www.econbiz.de/10009247563
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Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes
Cassia, Fabio; Magno, Francesca - In: The TQM journal : the international review of … 23 (2011) 5, pp. 550-559
Persistent link: https://www.econbiz.de/10009313930