Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being...

The growing healthy relation among shippers and Third-Party Logistics (3PL) services providers boosts logistics services expansion. About 20% growth has been witnessed in logistics outsourcing globally. Seeing the market potential, many 3PL services providers are eager to venture their massive...

This paper aims at appreciating the need for and relevance of understanding futuristic trends in logistics Quality. In view of the changing nature of global business environment and competition, what are the most immediate impacts on the supply chain and its management? What are the markets and...